We’re seeking an experienced AR Collections Specialist to manage overdue accounts and drive timely cash receipts while delivering excellent customer service. This role plays a key part in maintaining the financial health of the organization through proactive follow-up and resolution of outstanding balances.

Key Responsibilities:
  • Manage 500+ customer accounts with varying balances and transaction volumes
  • Contact clients via phone/email to collect payments and resolve outstanding issues
  • Investigate and resolve payment discrepancies and customer inquiries
  • Maintain detailed documentation of all account activity and communication
  • Monitor accounts for non-payment, delays, or irregularities
  • Escalate complex issues to management and recommend appropriate actions
  • Perform reconciliations and ensure aging reports are accurate and current
  • Collaborate with Finance, Sales, Customer Service, and Cash Applications teams
  • Help resolve short/overpayments, unidentified receipts, and remittance gaps
  • Maintain compliance with internal documentation and audit standards
Requirements:
  • 3+ years of experience in AR, collections, or related functions
  • Strong customer service and communication skills
  • High attention to detail and strong organizational skills
  • Ability to manage multiple priorities in a fast-paced, high-volume environment
  • Analytical mindset with the ability to work independently
  • Experience in food manufacturing or CPG industry is a plus
  • Education - Bachelor’s degree preferred
Technical Skills:
  • Proficient in Excel (pivot tables, VLOOKUPs, data analysis)
  • Experience with ERP systems like Dynamics 365, SAP, NetSuite, or Oracle
  • Working knowledge of Microsoft Office
We offer:
  • Maximum flexibility
  • Professional trainings, conferences and certifications
  • Corporate events and benefits
  • Professional literature
  • English courses
  • Discount program.

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