We’re seeking an experienced AR Collections Specialist to manage overdue accounts and drive timely cash receipts while delivering excellent customer service. This role plays a key part in maintaining the financial health of the organization through proactive follow-up and resolution of outstanding balances.
Key Responsibilities:
- Manage 500+ customer accounts with varying balances and transaction volumes
- Contact clients via phone/email to collect payments and resolve outstanding issues
- Investigate and resolve payment discrepancies and customer inquiries
- Maintain detailed documentation of all account activity and communication
- Monitor accounts for non-payment, delays, or irregularities
- Escalate complex issues to management and recommend appropriate actions
- Perform reconciliations and ensure aging reports are accurate and current
- Collaborate with Finance, Sales, Customer Service, and Cash Applications teams
- Help resolve short/overpayments, unidentified receipts, and remittance gaps
- Maintain compliance with internal documentation and audit standards
Requirements:
- 3+ years of experience in AR, collections, or related functions
- Strong customer service and communication skills
- High attention to detail and strong organizational skills
- Ability to manage multiple priorities in a fast-paced, high-volume environment
- Analytical mindset with the ability to work independently
- Experience in food manufacturing or CPG industry is a plus
- Education - Bachelor’s degree preferred
Technical Skills:
- Proficient in Excel (pivot tables, VLOOKUPs, data analysis)
- Experience with ERP systems like Dynamics 365, SAP, NetSuite, or Oracle
- Working knowledge of Microsoft Office
We offer:
- Maximum flexibility
- Professional trainings, conferences and certifications
- Corporate events and benefits
- Professional literature
- English courses
- Discount program.